Led the Logistics, Deployment, and Customer Care Teams to implement “SylvanSync” tutoring in over 1,000 Sylvan Learning Centers through advanced information technology (IT) using tablets, eLearning software, digital content and parent portals.
Scaled “SylvanSync” for explosive growth by outsourcing production and supply chain to global vendor and 3PL. Devised rapid, reliable, and repeatable technology installation processes for Sylvan Learning Centers.
Enhanced customer satisfaction significantly by transforming Sylvan Tech Support Team into world-class Customer Care Team.