Led the Educate Online Logistics and Call Center teams to source and distribute $3 million in personal computers and other technology and supported 13,000 students, saved thousands of dollars in lost revenue and optimized Technical Support Call Center operations through process re-engineering and automation. I created a rapidly searchable Technical Support Team knowledgebase by crowd-sourcing the expert knowledge of Technical Support Team representatives. This knowledgebase allowed them to quickly find solutions to difficult technical issues that they had experienced minimizing customer wait times.
Saved thousands of dollars in lost revenue by implementing Teacher Credential Tracking with KPIs. Optimized Tech Support Call Center through innovative IT solutions, re-defined processes and automation. Implemented cost effective Tech Support Team knowledgebase featuring rapid search capabilities.